(March 19 - First pass, March 20 - Second pass) This was to prevent excess server strain from too many match instances launching at the same time.

Changes were made to lower the queue times AND to offset the queues to not launch at the same time.

March 18 - Clans were disabled in our Live environment due to performance concerns.

March 16 - Purged outstanding friend invites.Now that you have an idea of what’s going on, here are some steps the team has already taken to help counteract the issue: That backlog manifests as delayed chat messages, delayed match lobby events, delayed acquisitions or chest rolls until we catch up and process those events and forward them back to the player. When we get more traffic coming in than we can process it creates a backlog. All the game, match, player, etc updates have to flow through those centralized mechanisms and can only be processed so fast. Server backlogs happen because we have a single DB and a single Core server that can only handle so many actions at a single time.

We wanted to take a moment to explain the issues that have arisen due to this recent spike in player volume, what we’ve already done to help ease stress on servers, and some current plans and options we’re looking into to further address the issues occuring. In the past few days we have found several instances where we needed to put the game into safemode due to some performance concerns, specifically caused by server backlogs.

The internet is currently extremely strained as a whole and several games and services have seen the negative effects of this. Over the past week or so we’ve seen a HUGE influx of players due to the current situation with COVID-19 and a good amount of people remaining at home in quarantine.

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